CUSTOMER CARE
Have any questions or concerns ? We’re always ready to help! Call us at (917) 295-9024 or send us an email at Diamaxco@gmail.com
FAQ
1. HOW DO I PLACE MY ORDER?
Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it's on its way!
2. HOW LONG WILL IT TAKE TO SHIP MY ORDER?
Orders typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks.
3. MY TRACKING NUMBER ISN’T WORKING
Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
4. I NEED HELP WITH A LATE ORDER
Orders typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks. If your order has not arrived after 10 business days (domestic) and 20 business days (international), please contact our team, we are happy to assist.
5. WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
We accept Visa, Mastercard as well as Paypal.
6. WHEN WILL MY CARD BE CHARGED?
Just after your order has been successfully placed.
7. HOW SECURE IS MY PERSONAL INFORMATION?
We adhere to the highest industry standards to protect your personal information when you checkout and purchase.
If you have a question about your receiving, your tracking number, please be sure it has been 2-5 days after you've ordered as that is the general processing time.
If you have a question about switching items, please provide us with an order number and message.
Thank you for your support!